Terms and Conditions

RATES INCLUDE

  • Road Transfers to & from Kasane Airport and Kasane Immigration Office in Kasane Town on the Chobe River
  • Boat Transfers to & from Kasane Immigration Office and Namibia Immigration Office (transfers done by motorised boats)
  • Boat Transfers to & from Namibia Immigration Office and Zambezi Queen (transfers done by motorised boats)
  • All meals
  • All soft drinks, mineral water, tea and coffee, local wine and beer
  • Water-based game viewing and bird watching on tender boats
  • A land-based cultural tour of a local village
  • Tiger & bream fishing in season
  • 15% VAT and tourism levy (Namibia)

RATES EXCLUDE

  • Air tickets
  • Alcoholic beverages (other than local wine and beer)
  • Additional transfers
  • Land-based game viewing on Open Vehicle in the Chobe National Park (passport required) – Optional Excursions
  • Private guiding or additional safari activities
  • Visa Fees
  • Gratuities
  • Curio Shop purchases
  • Evacuation Cover. Guests are advised to take out relevant Travel Insurance.

Optional Excursions – 2014

Chobe National Park Game Drive:

  • 3-hour Non-private Open Vehicle in the Chobe National Park is ZAR 440 per person (minimum 2 PAX)
  • 3-hour Private Open Vehicle in the Chobe National Park is ZAR 770 per person (minimum 4 PAX)
  • 6-hour Private Open Vehicle in the Chobe National Park is ZAR 1 540 per person (minimum 4 PAX) INCL. picnic lunch

Price subject to change if Park Fees increase.

All game drive rates included Park fees, mineral water & cool-drinks.

Please Note:

    • Clients that stay on ZQ for 2-nights can only do the Chobe Game Drive on either arrival of departure day (time permitting)
    • Clients that stay on ZQ for 3-nights can do the Chobe Game Drive on Sunday morning (Day 3)

Optional Excursions – 2015

Chobe National Park Game Drive:

    • 3-hour Non-private Open Vehicle in the Chobe National Park is ZAR 480.00 per person (minimum 2 PAX)
    • 3-hour Private Open Vehicle in the Chobe National Park is ZAR 840.00 per person (minimum 4 PAX)
    • 6-hour Private Open Vehicle in the Chobe National Park is ZAR 1 700.00per person (minimum 4 PAX)

INCL. picnic lunch

All game drive rates included Park fees, mineral water & cool-drinks

Please Note:

    • Clients that stay on ZQ for 2-nights can only do the Chobe Game Drive on either arrival of departure day (time permitting)
    • Clients that stay on ZQ for 3-nights can do the Chobe Game Drive on Sunday morning

Accessibility to Zambezi Queen

    • Zambezi Queen sails on the Chobe River between Namibia and Botswana (Please check Visa Requirements for both countries)
    • Zambezi Queen is moored on the Chobe River near the town of Kasane, Botswana and access to the vessel is only via Kasane (Botswana)
    • Kasane Airport is only about 5km from Kasane Immigration Office (KIO), which is in the centre of Kasane town, along the Chobe River.
    • All passengers flying in or out of Kasane (BBK) airport are collected and dropped off by our service provider. This transfer is included in our rates, and might be a shared transfer. Private transfer on request.
    • However, guests flying into Livingstone (Zambia) or Victoria Falls (Zimbabwe) can book an optional road transfer to KIO (Botswana)
    • ZQ Meeting Point for arrivals & departures is Kasane Immigration Office (KIO)

Please note:

  • Kasane Immigration Office is where our ZQ representative meets all our passengers
  • Kasane Immigration Office is situated in the centre of Kasane Town, Botswana
  • Kasane Immigration Office is only 5km from Kasane Airport (BBK)

Please note the following transfer can be booked with Zambezi Queen:

  • Road Transfer: KIO – Kasane (BBK) Airport, Botswana (about 10 min) is included in ZQ rates
  • Road Transfer: KIO – Victoria Falls (VFA) Airport, Zimbabwe (about 90 min) is at additional cost
  • Road Transfer: KIO – Stanley & Livingstone Hotel, near Victoria Falls, Zimbabwe (about 90 min) is at additional cost
  • Road Transfer: KIO – Livingstone Airport (LVI) Airport, Zambia (about 120 min) is at additional cost
  • Road Transfer: KIO – Katima Mulilo (MPA) Airport, Namibia (about 120 min) is at additional cost

ARRIVAL & DEPARTURE TIMES

  • Check- in time is between 13h00 and 16h00
  • NB – Kasane Immigration on the Chobe River closes at 16h30 and guests are advised to arrive no later than 16h00
  • Guests arriving before 13h00 on arrival day make use of the facilities of a lodge in Kasane town
  • Check-out time is between 08h30 and 10h30
  • NB – Kasane Immigration on the Chobe River opens at 07h30
  • Guests departing after 10h30 on departure day make use of the facilities of a lodge in Kasane town

CHILD POLICY

  • Children under 7 are not permitted; children 16 years and older are considered adults
  • Suites 24 and 26 (include a 3rd single bed) permit a child to share at a 50% discount off the adult sharing rate & the 3rd child to share at a 20% discount off the adult sharing rate
  • Children aged 7 – 15 years (inclusive) receive a 20% discount off the applicable adult rate in all other suites, sharing with 1 adult only (as all other 12 suites have 2 beds occupancy)

PAYMENT TERMS FOR INDIVIDUAL RESERVATIONS

  • In order to secure a booking, a non-refundable 30% deposit is required within 7 days of confirmation.
  • The full balance is required 90 days prior to departure.
  • If a booking is made less than 90 days prior to departure, full payment is required to confirm the booking.

CANCELLATION POLICY INDIVIDUAL RESERVATIONS

  • If a cancellation is made 121 days or more prior to departure, the deposit will be refunded less ZAR1 000 service charge per person
  • If a cancellation is made 120 – 91 days prior to departure, all deposits are non-refundable
  • If a cancellation is made 90 days or less prior to departure, full payment will be applied as the cancellation penalty

PAYMENT TERMS FOR GROUP RESERVATIONS from 10 to 30 PAX

  • In order to secure a booking, a non-refundable 30% deposit is required 8 months prior to ZQ departure date.
  • The full balance is required 90 days prior to ZQ departure date.
  • If a group booking is made less than 90 days prior to departure, full payment is required to confirm the booking.

CANCELLATION POLICY GROUP RESERVATIONS from 10 to 30 PAX

  • If a cancellation is made 8 months or more prior to departure, the deposit will be refunded less R1 000 service charge per person
  • If a cancellation is made 120 – 91 days prior to departure, all deposits are non-refundable
  • If a cancellation is made 90 days or less prior to departure, full payment will be applied as the cancellation penalty

ACCOMMODATION

  • Zambezi Queen offers 10 Standard Suites and 4 Master Suites – maximum of 2 persons per Suite except for 2 Standard suites (Suite #24 & #26) which offer a third ¾ single bed which can be used for the 3rd Adult or 1 child (aged 7 to 15 Years)
  • All suites have is en-suite bathrooms (shower only)
  • All suites have 2 x ¾ single beds which can be made up as Twin or King bed configuration on request.
  • All suites have their own private balcony with outdoor furniture allowing guests amazing views of the Chobe River and surrounds.
  • All suites have full length sliding shutters for both privacy and protection from the sun
  • All suites have air conditioning and standing fans
  • 4 Master Suites have 2 balconies with outdoor furniture and full length sliding shutter doors for protection from the sun
  • Note: The 2 Master Suites on the lower deck have sun loungers.

FACILITIES ON BOARD

  • On entering the lower of 3 decks, guests will find a well-stocked air-conditioned curio shop with good quality clothing and handmade articles along with the General Manager’s office.
  • The remainder of the first deck and the entire second deck contain the 10 Suites and 4 Master Suites.
  • The third level/entertainment deck includes the following: dining facilities, an open plan lounge area with unobstructed views, and a well-appointed bar with the finest wines and spirits.
  • There are two outside areas on the top deck, one aft which provides a shaded area with comfortable seating and the other on the foredeck which includes a plunge pool and sun bathing area.

ACTIVITIES FROM BOAT

  • Water-based game viewing from tender boats enabling close-up viewing.
  • Zambezi Queen has its own professionally trained guides
  • Tiger and bream fishing in season
  • Bird-watching from tender boats and Zambezi Queen

ACTIVITIES IN AREA (ADDITIONAL CHARGE)

  • Land-based Chobe National Park Game drive.
  • 9 hole golf course at Kasane
  • Spa facility in Kasane (subject to availability)
  • Full day return trip to Victoria Falls by land transfer

GENERAL

  • Loud music is absolutely not permitted due to National Park requirements
  • Whilst is cannot be guaranteed, cell phone coverage in most areas is available
  • At the sole discretion of the captain, the routing or itinerary may be altered due to weather conditions or water levels which fluctuate depending on the time of year.

VISAS

It is the responsibility of the traveler to determine the nature of any travel documentation and visas required and to ensure that all his/her travel documentation, including but not limited to passports, any necessary visas and medical certificates have been obtained and are in order.

CONTACT DETAILS

EMAIL:  info@zambeziqueen.com
WEBSITE: www.zambeziqueen.com
TELEPHONE:  +27 (0)21 715 2412
MOBILE:  +27 (0)83 421 7399
FAX:  +27 (0)21 713 0506
POSTAL ADDRESS:  P.O Box 30638, Tokai 7966, Cape Town, South Africa
SKYPE: ZambeziQueenRes

UPDATED: March  2014